Your Pin-Up contacts and support in Nigeria
We are here for you 24/7 in Nigeria through email, live chat, phone call-back, messengers, and our official social pages. Support is in English and Nigerian Pidgin, plus Hausa, Yoruba, and Igbo in business hours. Expect under 2 minutes in chat and under 12 hours by email.
All ways to reach support: email and contact number
You can contact us for account help, payouts, game issues, partnerships, media or PR, affiliates, legal queries, or investor notes. Use the Pin-Up email address for detailed matters and ask for a call-back if you need a Pin-Up contact number alternative.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (24/7) | Open the on-site live chat via the Help widget at the bottom-right. Average reply under 2 minutes. | Urgent account issues, payments, verification, bets, game errors. |
| E-mail support | Email support@pin-up.team. Average reply 1–12 hours. | Detailed requests, documents, payout follow-up, compliance, KYC. |
| Phone call-back | Request a call-back in your account: Help > Call-back. No public contact number; use this option 09:00–21:00 WAT daily. | When you need to talk to an agent. Urgent bank or card issues, security checks. |
| Tap WhatsApp in the Help Centre after login to start a secure thread. Available 08:00–22:00 WAT. | Quick questions about the platform, deposits, basic guidance. | |
| Telegram | Open the official Telegram link in the Help Centre. Available 08:00–22:00 WAT. | Short updates, outage reports, a quick message when chat is busy. |
| X (Twitter) DM | Send a DM to the verified Nigeria page linked in the site footer. Do not post private data in public replies. | Service updates, page or login issues, feedback. |
| Facebook Page | Message the official page linked in the footer. Expect replies during business hours. | General questions, follow-ups after chat, schedule queries. |
| Send a message to the verified handle linked in the footer. | Basic questions and directions only. No account changes. | |
| Affiliate enquiries | Use the Affiliate Programme link in the footer or email affiliates@pin-up.team. | Partner programme, tracking, CPA or revenue share details. |
| Media and PR | Email press@pin-up.team. | Media requests, interviews, company facts and figures. |
| Legal and compliance | Email legal@pin-up.team. | Regulatory queries, notices, terms, responsible gaming support. |
| Data protection | Email privacy@pin-up.team. | Access or delete data, consent, privacy questions. |